FAQ

How do I sign up to SuperPrice.com?

  • Look for the create an account tab at the top right of our homepage and click on it.
  • Fill in your  personal details and when all fields have been filled, click on 'create and account’.
  • You will receive a welcome email from support@superprice.com
When you sign in to your account, you will be able to manage your account and buying activities:
 
  • Proceed through checkout faster
  • Edit your personal information
  • Update your address book and store alternative addresses
  • Check your order status
  • Benefit from rewards offers for members only
Do I have to register to start shopping?

You can choose to buy items  without registering as a customer and you can see your order details by following the link in your confirmation email. 
If you decide to register when buying your item, you can do it by simply choosing a password at the end of the checkout process.

How does shopping work on your website?

When you see a product you want to buy, just follow the steps below:

  • Select your chosen color/size and then click on ‘Buy now’. This will take you to the checkout page.
  • You can also add the item to your card and when you’re finished shopping, click on ‘Proceed to checkout’ to complete your order.
  • At checkout, if you’re a new customer, you’ll need to fill in a few personal details and your chosen shipping address.
  • If you’re a returning customer, you will need to sign in and select your preferred payment option before clicking the ‘Place order’ button.
  • You will receive an order confirmation email with your order number and shipping & payment details.
  • A member of our customer support team will be in contact with you shortly thereafter to confirm your order and delivery preferences.

I'd like to sell my products on your website. How can I do this?

  • If you’d like to become a Superprice business partner, you should fill the Become a Supplier form in the customer service footer section or submit an email detailing your product and company information, along with product photos, to info@superprice.com.
  • After submission, you will be contacted by a member of our vendor management team to discuss further.

I can't find what I am looking for. What can I do?

  • We’re always keen to increase our product range and we love to keep our customers satisfied. Can’t find what you’re looking for? Let us know and we’ll see what we can do.


I’ve placed an order. When will it arrive?

  • At  Superprice you can expect delivery within the same day or the next. You’ll receive an email as soon as your order is dispatched from our warehouse, and you’ll be contacted by phone by a Superprice customer support officer on the day of delivery to confirm your availability.

What happens if I am not home at the time of delivery?

  • Our customer support officer always calls you before any delivery is made to confirm the details. If you are unable to be present, then delivery can be rescheduled within 3 days. If 3 unsuccessful attempts at delivery are made, your order will be canceled.

I haven’t received my purchase. What should I do?

  • If you have not had any contact from Superprice 5 days after ordering, then please call us on our toll free hotline 0800 444 444 or email us at support@superprice.com. Make sure to quote your order number when you contact us – you can find it in the email sent as order confirmation.

Can I have my purchase delivered to an address other than my home?

  • Yes. Superprice delivers to the address of your choice – just make sure you enter this in the “shipping address” field at checkout.

I’d like to pick up my item instead of having it delivered. Is this possible?

  • Yes. You can pick up your order from the Superprice warehouse in Spintex, Accra.

Where is your office located?

  • The Superprice corporate office and warehouse are located in the Spintex area of Accra.


How can I pay for my order?

Superprice makes shopping super convenient with several payment options to choose from:

  • Cash on Delivery: Place your order and pay cash on delivery
  • SlydePayPay with your VISA, MasterCard, MTN mobile money, Airtel Money, Tigo cash and more
  • Pay by Bank Deposit/Transfer:Place your order first and then make a bank deposit / transfer to: 

    Account Name: SUPER PRICE GHANA LIMITED
    Account Number: 9040006913150
    Bank: BANK GHANA LIMITED
    SWIFT Code: SBICGHAC

    Kindly enter your order number and full name in comments/remarks while making the transfer / deposit. 

    Our team will proceed with your order upon receipt of the transfer/deposit. 

Can I negotiate with you on your prices? 

We go out of our way to source you the best products at the best prices, and we’re sure you’ll agree. For this reason, we are unable to negotiate on price.